Privacy policy

Last Updated: June 24, 2026

Autrago ("we," "us," or "our") operates this store and website. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, make a purchase, or otherwise communicate with us (collectively, the "Services").

Our store is powered by Shopify. By accessing or using our Services, you agree to the collection, use, and disclosure of your information as outlined below. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls.

1. Personal Information We Collect

"Personal information" means any information that identifies or can be reasonably linked to you. It does not include anonymous or de-identified data. Depending on how you interact with our Services, we may collect the following:

Contact Details: Your name, billing address, shipping address, phone number, and email address.
Financial Information: Credit/debit card numbers, payment card details, transaction details, forms of payment, and payment confirmations.
Account Information: Your username, password, security questions, and account preferences/settings.
Transaction Information: Items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your overall purchase history.
Customer Support Communications: Any information you choose to include when sending us an inquiry or message.
Device Information: Details about your device, browser, network connection, IP address, and other unique identifiers.
Usage Information: Data regarding how and when you navigate, interact with, or use our website.

2. How We Collect Your Information

We gather personal information from a variety of sources:

Directly From You: When you create an account, make a purchase, or contact customer support.
Automatically via Cookies: Collected through your device when you browse our website using cookies and tracking technologies.
From Service Providers: Third parties who process data on our behalf (e.g., payment processors, shipping carriers).
From Partners: Marketing and business partners who help us improve our advertising and services.

3. How We Use Your Personal Information

We use your data to fulfill our services, improve your experience, and stay compliant with the law:

Service Delivery & Fulfillment: To process payments, fulfill and ship orders, manage returns/exchanges, send account notifications, and remember your shopping preferences.
Marketing & Advertising: To send you promotional emails or text messages and show you targeted online ads based on your browsing and purchase history.
Security & Fraud Prevention: To authenticate your account, secure our payment gateways, and investigate any fraudulent, malicious, or illegal activity.
Customer Support: To respond to your questions, resolve issues, and maintain a positive relationship with you.
Legal Compliance: To comply with applicable laws, respond to valid legal requests (e.g., subpoenas), and enforce our store terms and policies.

4. How We Disclose Your Information

We do not sell your data. However, we may share your personal information with trusted third parties for legitimate business reasons:

Shopify & Operations Vendors: Shared with infrastructure partners who handle our payment processing, data analytics, cloud storage, order fulfillment, and shipping.
Marketing Partners: Shared with advertising networks to show you personalized ads. You may have the right to opt out of targeted advertising depending on your local laws.
Corporate Actions & Legal Matters: Disclosed during business mergers or bankruptcy, to comply with law enforcement, or to defend our legal rights and the safety of our users.

Our Relationship with Shopify

Our store is hosted on Shopify. Shopify processes your data to run and improve our store's features. Your data may be transmitted and stored outside of your home country. Shopify may also use data from your interactions across multiple merchants to enhance their security and platform features.

To learn more, read the Shopify Consumer Privacy Policy.

To manage your Shopify data rights, visit the Shopify Privacy Portal.

5. Third-Party Links & Data

Our website may link to third-party platforms. We do not control and are not responsible for the privacy practices, security, or content of those external websites. We recommend reviewing their individual privacy policies before submitting any personal data.

6. Children's Data

Our Services are not designed for or targeted to children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe your child has provided us with their data, please contact us below to request its immediate deletion. We do not knowingly "sell" or "share" data belonging to individuals under 16 years of age.

7. Data Security & Retention

Security Disclaimer: While we implement robust security protocols, no internet transmission or electronic storage method is 100% secure. We cannot guarantee absolute security and strongly recommend against sharing sensitive information (like passwords) through unsecure communication channels.
Data Retention: We keep your data only as long as necessary to maintain your account, fulfill orders, resolve disputes, enforce contracts, or comply with legal obligations.

8. Your Rights and Choices

Depending on your local jurisdiction (US State laws), you may have the following rights regarding your data:

Right to Access / Know: Request a copy of the personal data we hold about you.
Right to Delete: Request that we erase your personal information.
Right to Correct: Request fixes to inaccurate or incomplete data.
Right of Portability: Request that we transfer your data to a third party.
Right to Opt-Out of Targeted Ads: Opt-out of data tracking used for personalized advertising.
Managing Marketing Material: Unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link at the bottom of our emails. (Note: You will still receive essential operational emails regarding your orders or account updates).

Identity Verification: To protect your privacy, we will verify your identity before processing any data rights requests. If you use an authorized agent, we will require written proof of authorization and direct identity verification from you. We will never discriminate against you for exercising your privacy rights.

9. International Data Transfers

Your data may be transferred, stored, and processed outside of your home country. For transfers outside the European Economic Area (EEA) or the United Kingdom (UK), we utilize recognized protection frameworks, including the European Commission's Standard Contractual Clauses (SCCs), unless the destination country is officially deemed to offer adequate data protections.

10. Complaints & Contact Information

If you have questions about our privacy practices, wish to exercise your data rights, or want to file a complaint, please reach out to us:

Email: info@autrago.com
Mailing Address: Pulu Hui · Wanyu Digital Intelligence Valley, No. 1851, 1st Floor, Building 2, Hangzhou city, ZJ, 311200, CN

If you are unsatisfied with our response, you have the right to appeal our decision via the contact channels above, or lodge a complaint with your local data protection authority.

Contact us

Brand name: Autrago

Phone number: +86 18726287766

Email: info@autrago.com

Operation dates: Monday – Friday: 5:00 PM – 12:00 PM (PST)

Company Name：Hangzhou Chengming E-Commerce Co., Ltd.

Physical address: Hangzhou Chengming E-Commerce Co., Ltd., Pulu Hui · Wanyu Digital Intelligence Valley No. 1851, 1st Floor, Building 2 Hangzhou city, 311200 Zhejiang, China