Refund policy

Return & Refund Policy

At Autrago, we stand by the quality of our premium automotive parts. We are committed to providing a transparent and hassle-free shopping experience. Please review our policy below before making a purchase.

Return Period

We accept return requests within 30 days from the date of delivery. Regrettably, any requests made after this 30-day window cannot be accepted.

Is My Item Eligible for a Return?

To receive a refund, returned items must be in the same condition as when they were received:

  • Pristine & Unused: Items must be complete, in original packaging, and include all original hardware.
  • Strict No-Installation Rule: Any item that has been installed, or shows signs of attempted installation, is strictly ineligible for a return. This includes, but is not limited to:
    • Bolt marks, scratching, or mounting hole wear.
    • Grease, oil, or dirt.
    • Physical modifications.
    • Proof of Purchase: Your Order Number and clear photos of the item’s condition are required for all return requests.

Note: We strongly recommend that all automotive parts be installed by qualified professionals or licensed mechanics. Damages, misalignment, or issues resulting from improper DIY installation are not considered defects and are not covered under warranty.

Order Cancellations & Changes

We understand that you may need to change or cancel your order.

  • 6-Hour Cancellation Window: You may request to cancel or modify your order within 6 hours of placing it.
  • How to Cancel: Please email info@autrago.com immediately with the subject line "CANCEL ORDER - [Your Order Number]".
  • Post-Processing: Once your order has been processed and moved into the fulfillment queue at our U.S. warehouse, it cannot be intercepted, changed, or canceled. If your order has already shipped, you will need to follow our standard return process upon delivery.

How to Start a Return

  1. Email Us: Contact our support team at info@autrago.com.
  2. Provide Details: Include your Order Number, a clear photo of the item and its packaging, and the reason for your return.
  3. Authorization: Once your request is reviewed, we will provide you with official return instructions and the address of our designated U.S. return warehouse. (Please do not mail packages back to the original shipping address without prior authorization, as this may delay or forfeit your refund.)

Return Shipping Costs

  1. Returns due to Autrago’s Error: If you receive a defective, incorrect, or incomplete item, we will provide a prepaid return label at no cost to you. You will receive a full refund.
  2. Returns due to Customer Preference: If you ordered the wrong model, changed your mind, or no longer need the item, the customer is responsible for the return shipping cost. A $25 flat fee for restock fee will be deducted from your total refund.
  3. Restocking Fees: We do not charge additional restocking fees.

Damaged & Missing Packages

  • Inspection: Please inspect the outer box upon delivery. If you notice obvious damage, take photos immediately and ask the carrier to note the damage on their receipt before you sign.
  • 7-Day Reporting Rule: Any structural defect, shipping damage, or missing item must be reported within 7 days of delivery. After 7 days, we cannot file a claim with the carrier, and we will be unable to offer a replacement or refund.

Refund Processing

  • Inspection: Once your return is received at our U.S. warehouse, please allow 3–5 business days for our team to inspect the item and notify you of the outcome.
  • Refund: Approved returns are automatically refunded to your original payment method.
  • Arrival: Depending on your bank, it typically takes 3–5 business days for the funds to reappear in your account.

Exchanges

The fastest way to receive the correct part is to return the unwanted item for a refund and place a new order for the desired model on our website.

Shpping Policy