Terms of service

Last Updated: June 24, 2026

Overview

Welcome to Autrago! Throughout this site, the terms "we", "us" and "our" refer to Autrago. We operate this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Autrago is powered by Shopify, which enables us to provide these Services to you.

The terms and conditions below, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

⚠️ Important Notice

Please read these Terms of Service carefully. They include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use or access our Services.

Section 1 - Access and Account

  • Age of Majority: By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, and you give us consent to allow any of your minor dependents to use the Services under your supervision.
  • Account Accuracy: To browse our store or purchase products, you may be asked to provide information (email, billing, payment, and shipping details). You warrant that all information you provide is correct, current, and complete.
  • Account Security: You are solely responsible for maintaining the security of your account credentials and for all activities under your account. You may not transfer, sell, assign, or license your account to anyone else.

Section 2 - Our Products

  • Visual Displays: We make every effort to display product colors and images accurately. However, actual colors or appearance may vary depending on your device settings, screen configurations, and display types.
  • Expectation Disclaimer: We do not warrant that the quality or appearance of any products, services, or information purchased will meet your personal expectations or perfectly match digital renderings.
  • Changes & Discontinuation: Product descriptions and pricing are subject to change at any time without notice at our sole discretion. We reserve the right to limit quantities or discontinue any product at any time, on a case-by-case basis.

Section 3 - Orders

  • Order Acceptance: Placing an order constitutes an offer to purchase. We reserve the right to accept or decline your order for any reason at our sole discretion. Your order is not finalized until we confirm acceptance and process your payment.
  • Cancellations: Please review your order carefully before submitting. We may be unable to accommodate cancellation or modification requests once an order has entered processing.
  • Order Changes or Cancellations: If we change or cancel an order, we will attempt to notify you via the email, billing address, or phone number provided at checkout.
  • Personal Use Only: You represent and warrant that your purchases are for personal or household use only, and not for commercial resale or export. All purchases are subject to our Refund Policy.

Section 4 - Prices and Billing

  • Exclusions: Unless expressly stated otherwise, posted prices do not include taxes, shipping, handling, customs, or import charges.
  • Pricing Adjustments: Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the exact time your order is placed.
  • Promotions: Promotional offers on our Services may have separate terms. If a conflict arises between promotional terms and these Terms of Service, the promotion-specific terms will govern.
  • Payment Warranties: You represent and warrant that:
    1. The credit card and payment info provided is true, correct, and complete.
    2. You are authorized to use the payment method.
    3. Charges will be honored by your credit card company.
    4. You will pay all incurred charges at the posted prices, including shipping, handling, and applicable taxes.

Section 5 - Shipping and Delivery

All delivery times are estimates only and are not guaranteed. We are not liable for shipping and delivery delays caused by shipping carriers, customs processing, or events outside of our control.

Transfer of Risk: Once we transfer the products to the shipping carrier, the legal title and risk of loss pass entirely to you.

Section 6 - Intellectual Property

  • Ownership: Our Services—including all trademarks, brands, text, displays, images, graphics, product reviews, videos, audio, layouts, and designs—are owned by Autrago, its affiliates, or its licensors, and are protected by U.S. and international copyright, patent, and intellectual property laws.
  • Permitted Use: These Terms permit you to use the Services for your personal, non-commercial use only. You must not copy, reproduce, distribute, modify, create derivative works of, publicly display, download, store, or transmit any material from our Services without our prior written consent.
  • Trademarks: Our logos, product names, designs, and slogans are trademarks of Autrago or its partners. Shopify’s name and logo are trademarks of Shopify. All other third-party trademarks belong to their respective owners.

Section 7 - Optional Tools

We may provide you with access to optional third-party tools (such as fitment lookups or parts compatibility tools) which we do not monitor, control, or input.

  • "As-Is" Provision: You acknowledge that we provide access to such tools "as is" and "as available" without warranties, representations, or endorsements of any kind.
  • User Risk: Any use of optional third-party tools is entirely at your own risk and discretion. Ensure you are familiar with and approve of the terms provided by the relevant third-party providers.

Section 8 - Third-Party Links

Our Services may contain materials and hyperlinks to third-party websites.

  • We are not responsible for examining or evaluating the content, accuracy, or safety of any third-party materials or websites.
  • We are not liable for any harm, damages, or transactions related to your purchase or use of products, services, or resources on third-party sites. Please review their policies carefully before engaging in a transaction.

Section 9 - Relationship with Shopify

Autrago is hosted on the Shopify ecommerce platform. However, any sales, customer service, and transactions are made directly between you and Autrago.

You acknowledge and agree that Shopify is not responsible for any aspect of sales, including any injury, damage, or loss resulting from purchased products. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from your transactions with us.

Section 10 - Privacy Policy

All personal information collected through our Services is governed by our Privacy Policy. Because our store is hosted by Shopify, Shopify also collects and processes personal data to maintain platform infrastructure, which may involve cross-border data transfers. For full data processing transparent practices, please review our complete Privacy Policy.

Section 11 - Feedback & Reviews

If you submit reviews, ideas, suggestions, or proposals (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, edit, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use.

  • No Obligations: We are under no obligation to keep Feedback confidential, pay compensation, or respond to submissions.
  • Content Restrictions: We reserve the right to monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, defamatory, obscene, or in violation of third-party intellectual property or these Terms.
  • User Responsibility: You agree your Feedback will not contain false email addresses, impersonate others, violate third-party rights, or contain malicious code/malware. You are solely responsible for the accuracy of your posts.

Section 12 - Errors, Inaccuracies, and Omissions

Occasionally, details on our website may contain typographical errors, inaccuracies, or omissions regarding product descriptions, pricing, promotions, shipping charges, transit times, and availability.

We reserve the right to correct any errors, update information, or cancel orders if any information on the Services is inaccurate at any time without prior notice (including after you have submitted your order).

Section 13 - Prohibited Uses

You may use the Services for lawful purposes only. You are strictly prohibited from using the site or its content:

  • For any unlawful, malicious, or unauthorized purpose.
  • To violate any international, federal, provincial, state, or local laws and regulations.
  • To infringe upon our intellectual property rights or those of others.
  • To harass, abuse, insult, harm, defame, disparage, intimidate, or discriminate against any employee or user.
  • To submit false, misleading, or deceptive information.
  • To upload or transmit viruses, malware, or any other type of malicious code that could compromise site functionality.
  • To collect, scrape, or track the personal information of others.
  • To spam, phish, pharm, spider, crawl, scrape, or use AI tools (such as agentic AI or web extractors) to harvest site data.
  • To bypass, interfere with, or circumvent the security features or authorization protocols of the website.

We reserve the right to suspend, disable, or terminate your account immediately and without notice for violating any prohibited uses.

Section 14 - Autonomous Agents

  • 14.1 Definition: This section applies if you deploy an "Agent" (any software, scraper, or service taking autonomous or semi-autonomous action on behalf of an entity without direct human supervision) to interact with our Services.
  • 14.2 Identification Requirements: No Agent may access the Services unless it explicitly identifies itself in strict accordance with Section 14.4. Agents must immediately cease access if requested by us.
  • 14.3 Technical Limitations: We reserve the right to technically limit, block, or modify how any Agent interacts with our store.
  • 14.4 Mandatory Standards: Automated Agents must:
    1. Identify themselves in all HTTP/HTTPS requests by including "Agent/[agent name]" within the request's user-agent string.
    2. Not conceal or obfuscate automated activity (e.g., mimicking human mouse movements or patterns).
    3. Not circumvent CAPTCHAs or text-verification filters designed to distinguish human users from automated computers.
    4. Respond truthfully to headers or queries seeking to verify system origins.

Section 15 - Termination

We may terminate this agreement or suspend your access to our Services at any time without notice for any reason. Upon termination, you remain liable for all amounts due up to and including the date of termination.

Provisions that by their nature should survive termination will continue to apply, including: Intellectual Property, Feedback, Disclaimers, Limitations of Liability, Indemnification, Severability, and Governing Law.

Section 16 - Disclaimer of Warranties

THE INFORMATION PRESENTED ON OUR SERVICES IS PROVIDED SOLELY FOR GENERAL INFORMATION PURPOSES. WE DO NOT WARRANT ITS ACCURACY OR USEFULNESS; RELIANCE ON IT IS AT YOUR OWN RISK.

EXCEPT AS EXPRESSLY STATED BY US, THE SERVICES AND ALL PRODUCTS DISTRIBUTED TO YOU ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED. THIS INCLUDES ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF OUR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

Section 17 - Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL Autrago, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS (OR THOSE OF SHOPIFY) BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND.

THIS INCLUDES, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED THROUGH THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

Section 18 - Indemnification

You agree to indemnify, defend, and hold harmless Autrago, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, and contractors from any losses, liabilities, damages, or claims (including reasonable attorneys' fees) made by any third party due to or arising out of:

  • Your breach of these Terms of Service.
  • Your violation of any applicable law or the legal rights of a third party.
  • Your unauthorized access to or use of the Services.

We will notify you of any such claim. We reserve the right to assume exclusive defense and control of the matter at your expense, and you agree to cooperate fully with our legal counsel.

Section 19 - Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law. The unenforceable portion will be deemed severed from these Terms, and this determination will not affect the validity and enforceability of the remaining provisions.

Section 20 - Entire Agreement

  • No Waiver: Our failure to exercise or enforce any right or provision within these Terms does not constitute a waiver of that right.
  • Complete Agreement: These Terms of Service, along with our posted policies (Shipping, Returns, Privacy), constitute the entire legal agreement and understanding between you and us, superseding any prior written or oral agreements, communications, or proposals.
  • Interpretation: Any ambiguities in interpreting these Terms shall not be construed against the drafting party.

Section 21 - Assignment

You may not delegate, transfer, or assign these Terms or your obligations here under without our prior written consent. We reserve the right to transfer, assign, or delegate these Terms and our rights/obligations at any time without notice or customer consent.

Section 22 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state laws where Autrago is headquartered. Both parties consent to the exclusive personal jurisdiction and venue of these courts.

Section 23 - Headings

The headings used throughout this document are inserted for user convenience only and will not limit, expand, or otherwise affect these legal Terms.

Section 24 - Changes to Terms of Service

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting revisions directly on this page. It is your responsibility to check our website periodically for updates. Your continued use of or access to our Services following the posting of modifications constitutes official acceptance of those changes.

Section 25 - Contact Information

If you have questions about these Terms of Service, please contact us directly at info@autrago.com or fill out our information parameters below:

  • Trading Name: [INSERT TRADING NAME]
  • Support Email: info@autrago.com
  • Business Address: [INSERT BUSINESS ADDRESS]
  • Phone Number: [INSERT BUSINESS PHONE NUMBER]
  • Business Registration Number: [INSERT BUSINESS REGISTRATION NUMBER]
  • VAT / Tax ID Number: [INSERT VAT NUMBER]

Contact us

Brand name: Autrago

Phone number: +86 18726287766

Email: info@autrago.com

Operation dates: Monday – Friday: 5:00 PM – 12:00 PM (PST)

Company Name：Hangzhou Chengming E-Commerce Co., Ltd.

Physical address: Hangzhou Chengming E-Commerce Co., Ltd., Pulu Hui · Wanyu Digital Intelligence Valley No. 1851, 1st Floor, Building 2 Hangzhou city, 311200 Zhejiang, China