Payment Policy

Payment Policy

At Autrago, we provide a safe, secure, and seamless checkout experience. Please review our accepted payment methods and security guidelines below.

Accepted Payment Methods

We accept a variety of secure payment options at checkout to ensure convenience:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Discover
  • Digital Wallets: Apple Pay, Google Pay
  • Express Checkout: PayPal (via account balance, linked bank account, or credit card)

Payment Security & Privacy

Your data security is our top priority. We protect your information with industry-leading safeguards:

  • SSL Encryption: Our website uses standard SSL (Secure Sockets Layer) encryption to fully protect your personal and transaction details during transmission.
  • PCI Compliance: We strictly adhere to PCI-DSS security standards. We never store your full credit card number or CVV code on our servers. All payments are securely processed directly through authorized, trusted third-party gateways.

Troubleshooting Failed Payments

To prevent fraud and protect our customers, our system runs a standard security check on all transactions. If your payment is declined at checkout, please verify the following:

  • 1. Billing Address Match: Make sure the billing address you enter exactly matches the address on file with your bank or credit card company.
  • 2. International Transaction Flag: Our operations center is based internationally (China). For security reasons, some local banks automatically block cross-border or foreign payments by default.

Quick Fix: Call your card issuer or bank, ask them to authorize international transactions for your card, and try checking out again.

  • 3. Card Status: Double-check that your card has sufficient funds, has not expired, and is fully enabled for online shopping.

Currency & Fees

  • All prices and transactions on our store are processed and settled in U.S. Dollars (USD).
  • If you purchase using a non-USD account or card, your bank may apply a standard currency conversion fee based on their current exchange rates.

If you have any further questions regarding your payment, please contact our support team at info@autrago.com.

Contact us

Brand name: Autrago

Phone number: +86 18726287766

Email: info@autrago.com

Operation dates: Monday – Friday: 5:00 PM – 12:00 PM (PST)

Company Name：Hangzhou Chengming E-Commerce Co., Ltd.

Physical address: Hangzhou Chengming E-Commerce Co., Ltd., Pulu Hui · Wanyu Digital Intelligence Valley No. 1851, 1st Floor, Building 2 Hangzhou city, 311200 Zhejiang, China